Something's wrong with the hotel

Email info@staze.com while the crew are still there, with the booking reference and what's wrong. We're available 24/7 and treat it as urgent.

What we do

We contact the hotel. If the hotel can't fix it, we send you other hotels nearby.

Restaurant closed? The expenses card can also pay for food delivered to the hotel.

Next time

Book Seafarer Recommended hotels. We check that they have a restaurant and accept the expenses card.