The hotel is asking the crew to pay

Email info@staze.com now, with the booking reference. We're available 24/7 and treat it as urgent.

What we do

We tell the hotel the room is already paid for.

Hotel asking for a card or a deposit? The hotel can charge the expenses card sent with the booking.

Crew already paid for the room? Email us their receipt with the booking reference. We take it up with the hotel.

Next time

Keep the expenses card switched on when you book. See Why keep the expenses card switched on.